Patients give PMC thumbs up
HealthStream honors hospital for outstanding service
By WHITNEY HOGG
For The Medical Leader
PIKEVILLE — Pikeville Medical Center has won the Excellence through Insight Award in two units, Inpatient Oncology and Inpatient Rehabilitation.
The honor is awarded by HealthStream Research, an organization that conducts telephone surveys with hospital patients after their discharge, asking them about their stay. Patients are asked questions such as: “Did your nurse listen to your needs?” “Would you recommend this hospital to a friend or family member?” and “Did the healthcare providers care about you as a person?”
“A patient’s opinion of Pikeville Medical Center begins when they receive or make a phone call about their doctor’s appointment,” said Kathy Khoshreza, director of Inpatient Oncology.
“It then continues with our valet parking, greeters, housekeepers, nurses, and our physicians. Awards such as this are a true reflection of how all PMC employees are dedicated to providing the best patient satisfaction possible.”
PMC’s Inpatient Oncology physicians Dr. Tamara Musgrave, Dr. John Simmons, Dr. Vijaya Puram, Dr. Raghuram Modur, and Dr. Bharat Jenigiri, along with their nurses and staff, strive to educate their patients about their treatment plan and provide comfort during their stay at PMC.
“The Inpatient Oncology physicians and staff develop personal relationships with our patients during their time of need,” said Khosherza.
“We try to provide the most compassion and care possible for our patients.”
The Inpatient Rehabilitation unit’s goal is to return patients to the community and assist them in resuming their normal day-today activities as much as possible. Inpatients can use tools such as a car simulator as well as kitchen and laundry facilities to reach this goal and get back to normal.
Inpatient Rehab physicians Dr. Allen Huang, Dr. Michelle Mina, and Dr. Naveed Ahmed, along with other staff, work with patients and their families and/or caregivers to design and execute a carefully monitored treatment plan that meets each patient’s needs.
“PMC is so thankful to provide this service to our community. We in Inpatient Rehab realize that our patients have a choice. They do not have to come to our unit. They can pick any rehab facility they prefer or not go at all,” said Margie Blackburn, director of Inpatient Rehabilitation. “This award is a true reflection of the quality care provided at PMC.”
Representatives from both Inpatient Oncology and Inpatient Rehab will be recognized during an awards ceremony at the HealthStream Summit on May 19-20 at Gaylord Opryland Hotel in Nashville, Tenn.
